Student Grievances and Redressal

Student Grievances and Redressal

Introduction

A grievance is a formal complaint that is raised by a student towards an issue or problem faced by him / her within the institution. The grievances desired to be specific and not of general nature. For prevalence of fair and harmonious environment for the students in AdtU, student grievances are handled with utmost care. The Authority of the Institution created the Grievance Cell particularly for resolving problems of its students quickly and efficiently. Accordingly, the institution has formulated this policy & sets guidelines for resolving problems. The Grievance Cell is handling day-to-day grievances related to students.

Aims

To ensure fair & confidential solution to the grievances registered by the student.

To provide quick & efficient resolution of the students' problem.
To create fair & harmonious environment among the students of the Institution.
To resolve the students' problem in impartial manner.
To coordinate among various departments and the students for making arrangement of solution of the students' problem.

Objectives

Any student of the Assam down town University may register a valid complaint. Complaint should be made to Student Grievance Cell, AdtU.
Complaint may be registered either through online or offline.
Online they can register through the link given in the university website page or student ERP portal and offline they can put their grievance in the grievance box available in each block of the university.
Complaints should be addressed within 07 ( seven ) working days from the date of received of complaint.

UGC Guideline to Grievance Redressal

Role of the Committee

This cell aims to address and resolve issues or complaints raised by students regarding academic or non-academic matters. This system ensures that students' concerns are heard and handled fairly, providing a mechanism for resolving disputes and improving the overall student experience.

Student Grievances and Redressal Committee 2023-24

Sl. NO	NAME	DESIGNATION	CATEGORY
1.	Dr. Joydeep Goswami	Controller of Examination,CoE	Chairperson
2.	Dr. Ashim Barman	Registrar	Member
3.	Dr. Ruhit Jyoti Konwar	Dy. Registrar (Academic)	Member
4.	Dr. Nitul Jyoti Das	Deputy Registrar (Academic)	Member
5.	Prof. Mrinmoy Basak	Director, International Affairs	Member
6.	Prof. Manashi Sengupta	Dean, Faculty of Nursing	Member
7.	Dr. Prateeti Barman	Dean (i/c) Faculty of Humanities and Social Sciences	Member
8.	Dr. Sangita Boro	Assistant Director, Directorate of. Student Affairs	Member Secretary
9.	Dr. Ankur Pan Saikia	Associate Dean LI&R	Convenor
10.	Ms. Kasturi Dutta	Team Leader, Admission and Marketing	Joint Convenor
11.	Mr. Jaydeep Kakati	Finance & Accounts Officer	Member
12.	Mr. Nishanta Kalita	Assistant Manager (Marketing)	Member
13.	Ms. Sangeeta Deb	Assistant Manager (Admission & Marketing)	Member
14.	Mr. Pranab Barman	Boys Hostel Warden	Member
15.	Ms. Utpala Barman	Girls hostel Warden	Member
16.	Tribeni Singha, ADTU/2021-25/BPS/077	Student	Member
17.	Deepjyoti Das, ADTU/2021-24/BBT/042	Student	Member

All Circulars and MoMs of Student Grievances and Redressal

Contact Details:

Ms. Kasturi Dutta

Team Leader, Admission and Marketing

Mobile: +916003903319

Students can register their complaint by using below link

For Students Grievances and Redressal complaints

Online

SOP for Submit Grievance Online

Offline

Please drop your complaint in near by Suggestion Box (fixed in the prominent areas)