Dr. Ankur Pan Saikia

Dr. Ankur Pan Saikia

Assistant Prof. CSE & Associate Dean, LI&R

  • Faculty of Engineering

About

Name: Specialization:
Dr. Ankur Pan Saikia Cloud Computing and Network Security

Qualification

Year Degree
  PhD (Computer Science & Engineering)
2015 Masters in Technology-Computer Science & Engineering
2009 B.Tech-Information Technology
2009 HS-Science
2007 HSLC

 

Personal Interest

Graphic Design, Web Developing, Social Service Activities etc.

Working Experience

 

Employment History

 

Associate Dean, Learning Infrastructure and Resources at Assam down town University, Guwahati

November 2022

  • Modernized and improved technology systems, aiding company progress towards operational targets.
  • NAAC,UGC, AICTE, PCI, INC, ISO related works.
  • Managed and implemented Major IT improvement program for enhanced technical capabilities.
  • Handled and resolved service user queries within target time-frames, minimizing operational disruption and assisting HR in handling manpower.
  • Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
  • Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
  • Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
  • Provided technical leadership across IT service teams, enabling outstanding company-wide support.
  • Maintained up-to-date licenses and certifications for dependable software and systems compliance.
  • Demonstrated experience within 1st, 2nd and 3rd line IT support for well-rounded service maintenance.
  • Handled support calls and efficiently managed issue investigation, ensuring vital information was accurately captured.
  • Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
  • Identified system performance issues, providing swift remedial action.
  • Resolved service user requests within target time-frames.
  • Installed new hardware and software to meet system specifications and user needs.
  • Conducted tactical troubleshooting to identify faults.
  • Updated software for new functionality and improved security.

 

IT Officer and Assistant Professor, Computer Science & Engineering at  Assam down town University, Guwahati

January 2019 — November 2022

  • Consultancy between IT Service Provider and Employer based on the requirements of various projects.
  • Process and Flow design for various ERP systems like Education ERP.
  • Taking Theory and Practical Classes for B.Tech-CSE & MBA Students.
  • NAAC,UGC, AICTE, PCI, INC, ISO related works. 
  • Operating System and Different Application Software Management/OEM etc.
  • Maintained up-to-date licenses and certifications for dependable software and systems compliance.
  • Hardware Asset Management of entire functionalities and establishment.
  • Risk Assessment for both Hardware and Software-Based Products.
  • Third-party Recruitment Examination Conduction from National Testing Agency, Aptech Ltd., NSEiT, Eduquity & EY, TCS iON, etc.
  • Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
  • Modernized and improved technology systems, aiding company progress towards operational targets.
  • Managed and implemented major IT improvement programs for enhanced technical capabilities.
  • Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
  • Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
  • Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
  • Instructed teams on ICT safety and security policies.
  • Documented actions are taken using a work order system within ERP.
  • Configured networks to meet performance requirements.
  • Upgraded hardware promptly to minimize service disruptions.
  • Educated service users on new software updates and system capabilities.
  • Trained in technical and engineering applications, testing, and correcting software.

Skills: Agile Methodologies ,IT Service Management , Project Management

 

IT Officer and Teaching Assistant, Computer Science & Engineering at Assam down town University, Guwahati

October 2017 — December 2018

  • Consultancy between IT Service Provider and Employer based on the requirements of various projects.
  • Process and Flow design for various ERP systems like Education ERP.
  • Taking Practical Classes for B.Tech-CSE & MBA Students.
  • NAAC,UGC, AICTE, PCI, INC, ISO related works.
  • Operating System and Different Application Software Management/OEM etc.
  • Maintained up-to-date licenses and certifications for dependable software and systems compliance.
  • Hardware Asset Management of entire functionalities and establishment.
  • Risk Assessment for both Hardware and Software-Based Products.
  • Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
  • Modernized and improved technology systems, aiding company progress towards operational targets.
  • Managed and implemented major IT improvement programs for enhanced technical capabilities.
  • Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
  • Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
  • Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
  • Documented actions are taken using a work order system within ERP.
  • Configured networks to meet performance requirements.
  • Upgraded hardware promptly to minimize service disruptions.
  • Educated service users on new software updates and system capabilities.
  • Trained in technical and engineering applications, testing, and correcting software.

Skills: Agile Methodologies ,IT Service Management , Project Management

 

Teaching Assistant, Computer Science & Engineering at  Assam down town University, Guwahati

September 2015 — September 2017

  • Teaching the assigned curriculum in one- to three-hour classroom sessions
  • Leading class discussions and answering student questions
  • Evaluating student projects, labs, tests and other assessments
  • Maintaining records on student progress/grades
  • NAAC,UGC, AICTE, PCI, INC, ISO related works.

 

Software Application Supervisor at Tata Consultancy Service 

December 2013 — August 2015

  • Providing support in SAP-ISU (FICO, Billing, and Device) & CRM.
  • Provided Client training in client location.
  • Coordinating for support with other modules of SAP IS-U like DM, Billing, BW/BI, and CRM.
  • Direct interaction with the client regarding production issue solving and bug fixing.
  • Functional Specification & Documents preparation
  • Providing End-user training in SAP-ISU & CRM to APDCL employees.
  • Quality checking of GIS data and legacy Data for SAP migration.
  • Application support for Portal Report.
  • Installation of SAP software & other devices in the system.

 

Web Developerat Mirania Data System,  Guwahati

July 2013 — November 2022

  • Data Analysis
  • Web Development
  • Web Research

 

Research

International Publications: 7

Conference : 3

Patent (Govt. of India): 3

Funding Project (Govt. of India) : 1 (1.25 Cr)

Funding Project (Govt. of Assam): 1

 

Awards & Achievements

  • Member Nominated, International Society of Engineer,Hong Kong

  • National Children Science Congress-04, (Ecology of Borpukhuri, Lakhimpur-
    A Survey)Awarded State level Child Scientist.

  • National Children Science Congress-03, Sajina and Its Nutrition(A Research about its ingredients and Survey) Best Child Scientist (State Level)