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Associate Dean, Learning Infrastructure and Resources at Assam down town University, Guwahati
November 2022
- Modernized and improved technology systems, aiding company progress towards operational targets.
- NAAC,UGC, AICTE, PCI, INC, ISO related works.
- Managed and implemented Major IT improvement program for enhanced technical capabilities.
- Handled and resolved service user queries within target time-frames, minimizing operational disruption and assisting HR in handling manpower.
- Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
- Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
- Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
- Provided technical leadership across IT service teams, enabling outstanding company-wide support.
- Maintained up-to-date licenses and certifications for dependable software and systems compliance.
- Demonstrated experience within 1st, 2nd and 3rd line IT support for well-rounded service maintenance.
- Handled support calls and efficiently managed issue investigation, ensuring vital information was accurately captured.
- Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
- Identified system performance issues, providing swift remedial action.
- Resolved service user requests within target time-frames.
- Installed new hardware and software to meet system specifications and user needs.
- Conducted tactical troubleshooting to identify faults.
- Updated software for new functionality and improved security.
IT Officer and Assistant Professor, Computer Science & Engineering at Assam down town University, Guwahati
January 2019 — November 2022
- Consultancy between IT Service Provider and Employer based on the requirements of various projects.
- Process and Flow design for various ERP systems like Education ERP.
- Taking Theory and Practical Classes for B.Tech-CSE & MBA Students.
- NAAC,UGC, AICTE, PCI, INC, ISO related works.
- Operating System and Different Application Software Management/OEM etc.
- Maintained up-to-date licenses and certifications for dependable software and systems compliance.
- Hardware Asset Management of entire functionalities and establishment.
- Risk Assessment for both Hardware and Software-Based Products.
- Third-party Recruitment Examination Conduction from National Testing Agency, Aptech Ltd., NSEiT, Eduquity & EY, TCS iON, etc.
- Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
- Modernized and improved technology systems, aiding company progress towards operational targets.
- Managed and implemented major IT improvement programs for enhanced technical capabilities.
- Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
- Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
- Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
- Instructed teams on ICT safety and security policies.
- Documented actions are taken using a work order system within ERP.
- Configured networks to meet performance requirements.
- Upgraded hardware promptly to minimize service disruptions.
- Educated service users on new software updates and system capabilities.
- Trained in technical and engineering applications, testing, and correcting software.
Skills: Agile Methodologies ,IT Service Management , Project Management
IT Officer and Teaching Assistant, Computer Science & Engineering at Assam down town University, Guwahati
October 2017 — December 2018
- Consultancy between IT Service Provider and Employer based on the requirements of various projects.
- Process and Flow design for various ERP systems like Education ERP.
- Taking Practical Classes for B.Tech-CSE & MBA Students.
- NAAC,UGC, AICTE, PCI, INC, ISO related works.
- Operating System and Different Application Software Management/OEM etc.
- Maintained up-to-date licenses and certifications for dependable software and systems compliance.
- Hardware Asset Management of entire functionalities and establishment.
- Risk Assessment for both Hardware and Software-Based Products.
- Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
- Modernized and improved technology systems, aiding company progress towards operational targets.
- Managed and implemented major IT improvement programs for enhanced technical capabilities.
- Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
- Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
- Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
- Documented actions are taken using a work order system within ERP.
- Configured networks to meet performance requirements.
- Upgraded hardware promptly to minimize service disruptions.
- Educated service users on new software updates and system capabilities.
- Trained in technical and engineering applications, testing, and correcting software.
Skills: Agile Methodologies ,IT Service Management , Project Management
Teaching Assistant, Computer Science & Engineering at Assam down town University, Guwahati
September 2015 — September 2017
- Teaching the assigned curriculum in one- to three-hour classroom sessions
- Leading class discussions and answering student questions
- Evaluating student projects, labs, tests and other assessments
- Maintaining records on student progress/grades
- NAAC,UGC, AICTE, PCI, INC, ISO related works.
Software Application Supervisor at Tata Consultancy Service
December 2013 — August 2015
- Providing support in SAP-ISU (FICO, Billing, and Device) & CRM.
- Provided Client training in client location.
- Coordinating for support with other modules of SAP IS-U like DM, Billing, BW/BI, and CRM.
- Direct interaction with the client regarding production issue solving and bug fixing.
- Functional Specification & Documents preparation
- Providing End-user training in SAP-ISU & CRM to APDCL employees.
- Quality checking of GIS data and legacy Data for SAP migration.
- Application support for Portal Report.
- Installation of SAP software & other devices in the system.
Web Developerat Mirania Data System, Guwahati
July 2013 — November 2022
- Data Analysis
- Web Development
- Web Research
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