Mr. Ankur Pan Saikia

Assistant Prof. CSE & Associate Dean, LI&R

Faculty of Engineering

Year Degree
2015 Masters in Technology-Computer Science & Engineering
2009 B.Tech-Information Technology
2009 HS-Science
2007 HSLC

 

Cloud Computing and Network Security

 

Employment History

 

Associate Dean, Learning Infrastructure and Resources at Assam down town University, Guwahati

November 2022

  • Modernized and improved technology systems, aiding company progress towards operational targets.
  • NAAC,UGC, AICTE, PCI, INC, ISO related works.
  • Managed and implemented Major IT improvement program for enhanced technical capabilities.
  • Handled and resolved service user queries within target time-frames, minimizing operational disruption and assisting HR in handling manpower.
  • Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
  • Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
  • Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
  • Provided technical leadership across IT service teams, enabling outstanding company-wide support.
  • Maintained up-to-date licenses and certifications for dependable software and systems compliance.
  • Demonstrated experience within 1st, 2nd and 3rd line IT support for well-rounded service maintenance.
  • Handled support calls and efficiently managed issue investigation, ensuring vital information was accurately captured.
  • Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
  • Identified system performance issues, providing swift remedial action.
  • Resolved service user requests within target time-frames.
  • Installed new hardware and software to meet system specifications and user needs.
  • Conducted tactical troubleshooting to identify faults.
  • Updated software for new functionality and improved security.

 

IT Officer and Assistant Professor, Computer Science & Engineering at  Assam down town University, Guwahati

January 2019 — November 2022

  • Consultancy between IT Service Provider and Employer based on the requirements of various projects.
  • Process and Flow design for various ERP systems like Education ERP.
  • Taking Theory and Practical Classes for B.Tech-CSE & MBA Students.
  • NAAC,UGC, AICTE, PCI, INC, ISO related works. 
  • Operating System and Different Application Software Management/OEM etc.
  • Maintained up-to-date licenses and certifications for dependable software and systems compliance.
  • Hardware Asset Management of entire functionalities and establishment.
  • Risk Assessment for both Hardware and Software-Based Products.
  • Third-party Recruitment Examination Conduction from National Testing Agency, Aptech Ltd., NSEiT, Eduquity & EY, TCS iON, etc.
  • Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
  • Modernized and improved technology systems, aiding company progress towards operational targets.
  • Managed and implemented major IT improvement programs for enhanced technical capabilities.
  • Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
  • Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
  • Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
  • Instructed teams on ICT safety and security policies.
  • Documented actions are taken using a work order system within ERP.
  • Configured networks to meet performance requirements.
  • Upgraded hardware promptly to minimize service disruptions.
  • Educated service users on new software updates and system capabilities.
  • Trained in technical and engineering applications, testing, and correcting software.

Skills: Agile Methodologies ,IT Service Management , Project Management

 

IT Officer and Teaching Assistant, Computer Science & Engineering at Assam down town University, Guwahati

October 2017 — December 2018

  • Consultancy between IT Service Provider and Employer based on the requirements of various projects.
  • Process and Flow design for various ERP systems like Education ERP.
  • Taking Practical Classes for B.Tech-CSE & MBA Students.
  • NAAC,UGC, AICTE, PCI, INC, ISO related works.
  • Operating System and Different Application Software Management/OEM etc.
  • Maintained up-to-date licenses and certifications for dependable software and systems compliance.
  • Hardware Asset Management of entire functionalities and establishment.
  • Risk Assessment for both Hardware and Software-Based Products.
  • Communicated ICT disruptions to staff regarding installations, upgrades, and outages.
  • Modernized and improved technology systems, aiding company progress towards operational targets.
  • Managed and implemented major IT improvement programs for enhanced technical capabilities.
  • Delivered clear, thorough IT services support to technical and non-technical staff for smooth company operations.
  • Managed and maintained high-performing systems infrastructures, closely monitoring functionality to provide responsive support.
  • Researched and delivered targeted infrastructure improvements, enhancing operational IT capabilities.
  • Documented actions are taken using a work order system within ERP.
  • Configured networks to meet performance requirements.
  • Upgraded hardware promptly to minimize service disruptions.
  • Educated service users on new software updates and system capabilities.
  • Trained in technical and engineering applications, testing, and correcting software.

Skills: Agile Methodologies ,IT Service Management , Project Management

 

Teaching Assistant, Computer Science & Engineering at  Assam down town University, Guwahati

September 2015 — September 2017

  • Teaching the assigned curriculum in one- to three-hour classroom sessions
  • Leading class discussions and answering student questions
  • Evaluating student projects, labs, tests and other assessments
  • Maintaining records on student progress/grades
  • NAAC,UGC, AICTE, PCI, INC, ISO related works.

 

Software Application Supervisor at Tata Consultancy Service 

December 2013 — August 2015

  • Providing support in SAP-ISU (FICO, Billing, and Device) & CRM.
  • Provided Client training in client location.
  • Coordinating for support with other modules of SAP IS-U like DM, Billing, BW/BI, and CRM.
  • Direct interaction with the client regarding production issue solving and bug fixing.
  • Functional Specification & Documents preparation
  • Providing End-user training in SAP-ISU & CRM to APDCL employees.
  • Quality checking of GIS data and legacy Data for SAP migration.
  • Application support for Portal Report.
  • Installation of SAP software & other devices in the system.

 

Web Developerat Mirania Data System,  Guwahati

July 2013 — November 2022

  • Data Analysis
  • Web Development
  • Web Research

 

International Publications: 7

Conference : 3

Patent (Govt. of India): 3

Funding Project (Govt. of India) : 1 (1.25 Cr)

Funding Project (Govt. of Assam): 1

 

Graphic Design, Web Developing, Social Service Activities etc.

  • Member Nominated, International Society of Engineer,Hong Kong

  • National Children Science Congress-04, (Ecology of Borpukhuri, Lakhimpur-
    A Survey)Awarded State level Child Scientist.

  • National Children Science Congress-03, Sajina and Its Nutrition(A Research about its ingredients and Survey) Best Child Scientist (State Level)

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